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For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
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Service related resources
Service Level Agreement
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The Itil Community Forum FAQ (Frequently Asked Questions)
Category: Main -> Basics
| Answer | | · What is ITIL? ITIL is a series of documents used to aid the implementation of a framework for IT Service Management [ Back to Top ]
| | · Who created ITIL? ITIL was created by the UK Government, but is now used throughout the world.
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| | · What are the ITIL sets? ITIL currently comprises five volumes: Service Strategy; Service Design; Service Transition; Service Operation; and Continual Service Improvement
In the previous edition, version 2, it consisted of a number of 'sets', including: Service Support; Service Delivery; Planning to Implement Service Management; Applications Management; ICT Infrastructure Management; The Business Perspective; Security Management. [ Back to Top ]
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