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The Itil Community Forum: Forums

ITIL :: Search
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Search found 15 matches
ITIL Forum Index
Author Message
  Topic: I think my brother has a computer addiction.
ChrissyRayne

Replies: 1
Views: 80

PostForum: Miscellaneous   Posted: Thu Dec 07, 2017 10:20 pm   Subject: I think my brother has a computer addiction.
It started when he downloaded this RPG game online through his friends' recommendation. Of course, he was pretty into the game. But, he was into the game too much. Oftentimes he would forget to do his ...
  Topic: Root Cause in IM - what if customer fault?
ChrissyRayne

Replies: 1
Views: 307

PostForum: ITIL Discussion   Posted: Thu Dec 07, 2017 10:19 pm   Subject: Root Cause in IM - what if customer fault?
I suggest do an analysis to identify the root cause of the problem. If it's a software defect, open a problem and give it to development. If it's otherwise, then do otherwise. Just do whatever is the ...
  Topic: ITIL Training & Certification Program by SkillMetrix
ChrissyRayne

Replies: 1
Views: 407

PostForum: ITIL Training & ITSM Conferences   Posted: Thu Dec 07, 2017 10:18 pm   Subject: ITIL Training & Certification Program by SkillMetrix
Oh thank you for this! I've been looking for virtual trainings to try!
Will consider Smile
  Topic: a software that could generate a comprehensive audit report
ChrissyRayne

Replies: 3
Views: 1802

PostForum: Miscellaneous   Posted: Sat Apr 15, 2017 12:47 pm   Subject: a software that could generate a comprehensive audit report
We're currently considering this solution [Edited] for audit management. Any tips on what we should be looking for?

[Admin: No links]
  Topic: Please answer the question.
ChrissyRayne

Replies: 3
Views: 2541

PostForum: Related Topics   Posted: Fri Mar 10, 2017 1:11 am   Subject: Please answer the question.
searchcio.techtarget. com /IT-Service-Management-Best-practices-for-improving-IT-efficiency

[Admin: No direct links please]
  Topic: a software that could generate a comprehensive audit report
ChrissyRayne

Replies: 3
Views: 1802

PostForum: Miscellaneous   Posted: Thu Mar 09, 2017 9:41 pm   Subject: a software that could generate a comprehensive audit report
Is there a software to help auditors manage all aspects of the audit process? I am looking for a tool that will allow us to create audit plans, one that can generate a comprehensive audit report for a ...
  Topic: Capturing e-mails
ChrissyRayne

Replies: 4
Views: 7121

PostForum: Related Topics   Posted: Mon Mar 06, 2017 5:10 am   Subject: Capturing e-mails
Thanks for this thread!
  Topic: (PIM) Privileged Identity Management?
ChrissyRayne

Replies: 0
Views: 948

PostForum: Problem Management   Posted: Mon Mar 06, 2017 5:07 am   Subject: (PIM) Privileged Identity Management?
Accountability is one of the major problems of (PIM) Privileged Identity Management. What do you think are the solutions? Hope you can share your thoughts!
  Topic: Data Governance vs Data Management
ChrissyRayne

Replies: 2
Views: 1518

PostForum: Miscellaneous   Posted: Thu Jan 19, 2017 12:04 pm   Subject: Data Governance vs Data Management
Thanks. We were having talks about data governance back then. My co-worker asked me, "[url=https://www.ghostery.com/intelligence/data-governance/]What is data governance?" and I couldn't give her an e ...
  Topic: Controlled documents versus uncontrolled documents
ChrissyRayne

Replies: 2
Views: 2129

PostForum: Related Topics   Posted: Mon Oct 24, 2016 12:10 am   Subject: Controlled documents versus uncontrolled documents
Well if an org has a document management policy and a document editing / building policy, then you would have controlled document management

it is basically a workflow to

write a draft (author) ...
  Topic: Controlled documents versus uncontrolled documents
ChrissyRayne

Replies: 2
Views: 2129

PostForum: Related Topics   Posted: Sat Oct 22, 2016 3:47 pm   Subject: Controlled documents versus uncontrolled documents
Anyone here who can give me some idea regarding controlled and uncontrolled documents (in document control)?

I have a little knowledge about this and I think there are a lot of IT professionals in ...
  Topic: What does ITIL stand for?
ChrissyRayne

Replies: 7
Views: 7222

PostForum: Miscellaneous   Posted: Wed Oct 12, 2016 9:12 pm   Subject: What does ITIL stand for?
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In ...
  Topic: Data Governance vs Data Management
ChrissyRayne

Replies: 2
Views: 1518

PostForum: Miscellaneous   Posted: Wed Oct 12, 2016 9:10 pm   Subject: Data Governance vs Data Management
I'm confused. What's the difference between data governance and data management? Which one includes editing metadata?
  Topic: New member Here
ChrissyRayne

Replies: 3
Views: 1948

PostForum: Miscellaneous   Posted: Tue Sep 27, 2016 1:56 pm   Subject: New member Here
I'm a new member here as well, Chris here and I just started working in an IT company. Looking forward to join more discussions here. Have a good day!
  Topic: Call Centre
ChrissyRayne

Replies: 7
Views: 3427

PostForum: Miscellaneous   Posted: Tue Sep 27, 2016 1:45 pm   Subject: Call Centre
It is an office that handles large volume of telephone calls, especially for taking orders and providing customer service for their clients.
 
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