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  Topic: CAB Conditional Approval

Replies: 2
Views: 1530

PostForum: Change Management   Posted: Thu Sep 14, 2017 12:21 am   Subject: CAB Conditional Approval
Agreed, I tend to conditionally approved changes if CAB are happy with the details technically. It could be waiting on things like customer approval etc..
  Topic: ITSM Standard Change Windows

Replies: 2
Views: 1718

PostForum: Change Management   Posted: Wed Aug 23, 2017 12:32 am   Subject: ITSM Standard Change Windows
In addition..Standard changes should not require a conflict check. If you find that this is the case, then this type of change should be a "Normal" change.
  Topic: Unauthorised/retrospective change

Replies: 3
Views: 1518

PostForum: Change Management   Posted: Wed Aug 23, 2017 12:29 am   Subject: Unauthorised/retrospective change
I agree, you should escalated to the on call duty manager for authorization. If you are a small organization and you don't have this course of escalation, then one should be put in place I guess.
  Topic: Your thoughts around "Routine" Emergency Changes?

Replies: 4
Views: 5895

PostForum: Change Management   Posted: Fri Dec 02, 2016 1:44 am   Subject: Your thoughts around "Routine" Emergency Changes?
We only allow Emergency changes to be performed in the event of a P1 or P2 incident and this has been incorporated into Servicenow. If they do not have one, then the request is logged under a Normal ...
  Topic: Risk and Impact assessment of all change request

Replies: 2
Views: 4064

PostForum: Change Management   Posted: Fri Dec 02, 2016 1:38 am   Subject: Risk and Impact assessment of all change request
Define it as Probability x Impact = Risk

Rate probability from 1 -4 (4 being high)

Rate Impact from 1 - 4 (4 being high)

Have a calculation times each other, this could then categorise is eit ...
  Topic: Change Freeze

Replies: 3
Views: 4542

PostForum: Change Management   Posted: Fri Dec 02, 2016 1:29 am   Subject: Change Freeze
We tend to have a "Restricted Period of Change", rather than doing a change freeze.

Changes can still be submitted through the standard change process but we state that we are operating in a height ...
  Topic: Change Lead Times and CAB

Replies: 9
Views: 4932

PostForum: Change Management   Posted: Tue Nov 29, 2016 6:54 pm   Subject: Change Lead Times and CAB

Suggestions or ideas needed?

I'm in a scenario where we have strict lead times for Minor, Major, significant changes. We have CAB on a Tuesday, so only 1 CAB a week. Lead times for change ...
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