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  Topic: Losing visibility of service requests

Replies: 2
Views: 384

PostForum: The ITIL Service Desk   Posted: Wed Jul 25, 2018 10:10 pm   Subject: Losing visibility of service requests
THanks. I know they need to track them but how can they track them if they have assigned them to someone else to fulfill?
  Topic: Losing visibility of service requests

Replies: 2
Views: 384

PostForum: The ITIL Service Desk   Posted: Thu Jul 19, 2018 4:30 am   Subject: Losing visibility of service requests

Sorry if this has already been asked but I haven't been able to find anything. I was hoping to get some feedback/discussion/ideas on best practices for fulfilling service requests - specifica ...
  Topic: Documenting request fulfillment

Replies: 0
Views: 1192

PostForum: ITIL Service Delivery   Posted: Sun Apr 22, 2018 10:29 am   Subject: Documenting request fulfillment
I'm fairly new to ITIL. Trying to document current processes but getting really confused. Currently working on request fulfillment. I have the main process documented and am now trying to docum ...
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