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Search found 4 matches
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Author Message
  Topic: SPOC with additional Emergency phone numer
Lyhne

Replies: 0
Views: 335

PostForum: The ITIL Service Desk   Posted: Mon Apr 09, 2018 3:21 pm   Subject: SPOC with additional Emergency phone numer
Hi

First off: This issue raises a ton of questions, some of them have been pointed out by myself, but most have been pushed aside, by management, no matter my argumentation.

I have recently been ...
  Topic: Low disk space - Incident og Service request
Lyhne

Replies: 6
Views: 7449

PostForum: ITIL Discussion   Posted: Thu Aug 11, 2016 5:19 pm   Subject: Low disk space - Incident og Service request
That's what we do now.. they have a certain fixed text string in the description, which enables me to exclude these, from certain reports...
I think we'll stick with this, as developing a new webser ...
  Topic: Low disk space - Incident og Service request
Lyhne

Replies: 6
Views: 7449

PostForum: ITIL Discussion   Posted: Tue Aug 09, 2016 9:22 pm   Subject: Low disk space - Incident og Service request
Its an Event, which should lead to an Incident.

ITIL Incidnet definition:-
An unplanned interruption to an IT Service or reduction in the quality of an IT service. Failure of a configuration item ...
  Topic: Low disk space - Incident og Service request
Lyhne

Replies: 6
Views: 7449

PostForum: ITIL Discussion   Posted: Mon Aug 08, 2016 11:05 pm   Subject: Low disk space - Incident og Service request
Hi

We are discussing this issue, where a surveillance application creates tickets when the available Space on a disk reaches a certain level.

Would you Guys have this issue create Incidents, og ...
 
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