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  Topic: Change become and incident?

Replies: 2
Views: 2152

PostForum: ITIL Discussion   Posted: Tue Jul 03, 2018 10:29 am   Subject: Re: Change become and incident?
Hi all I am trying on the main forum to see if anyone can answer me the age old. When does a change become an incident.

I am having the argument that the change window should cover implementation ...
  Topic: ITIL incident definition

Replies: 1
Views: 653

PostForum: ITIL Discussion   Posted: Mon Jun 25, 2018 2:47 pm   Subject: ITIL incident definition

understanding ITIL is a framework and not rules, may I ask how others view the following scenario.

Your company is migrating a customer to your systems. It's a new installation and service ...
  Topic: When does an incident stop?

Replies: 0
Views: 874

PostForum: ITIL Discussion   Posted: Tue May 22, 2018 11:37 am   Subject: When does an incident stop?
Hi all,

I just wanted to get clarification on when an incident is recovered even though the effects are not fixed.

Here is a scenario:

- Imagine a process line is stamping out customer orders ...
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