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  Topic: Discrepancy in CMDB data

Replies: 3
Views: 6879

PostForum: Configuration Management   Posted: Tue Jun 27, 2017 6:21 am   Subject: Discrepancy in CMDB data
@Jayachand - What type of CI's are you recording within your CMDB including the attributes please.
Organisations can be very different as to how they implement "Service Asset & Configuration Manageme ...
  Topic: Retrospective change request

Replies: 12
Views: 17143

PostForum: Change Management   Posted: Fri Mar 17, 2017 7:44 pm   Subject: Retrospective change request
Emergency changes, in my opinion, should be like Standard Changes with approval given in advance.

In fact emergency changes shouldn't even require any detailed information on the change record pri ...
  Topic: Discrepancy in CMDB data

Replies: 3
Views: 6879

PostForum: Configuration Management   Posted: Mon Feb 13, 2017 8:27 pm   Subject: Discrepancy in CMDB data
When I started in Configuration Management, my first task was to check the accuracy of the CMDB.
The CMDB that I was managing related to servers to include useful attributes and I did the following. ...
  Topic: Change Lead Times and CAB

Replies: 9
Views: 4079

PostForum: Change Management   Posted: Wed Dec 07, 2016 7:01 pm   Subject: Change Lead Times and CAB
It looks like 1 CAB a week is not going to be sufficient to support the business.
You could introduce CAB 2 for a Thursday with an RFC submission deadline say at midday on the Wednesday with RFC’s be ...
  Topic: Process focused Problem Management is not working.

Replies: 3
Views: 2940

PostForum: Problem Management   Posted: Thu Dec 01, 2016 11:40 pm   Subject: Process focused Problem Management is not working.
The pitfalls could be getting something done when your find a potential problem that could result in an incident.
If your organisation doesn’t have SLA’s, presumably there is no rush to resolve incid ...
  Topic: Low disk space - Incident og Service request

Replies: 6
Views: 6035

PostForum: ITIL Discussion   Posted: Fri Nov 11, 2016 6:25 pm   Subject: Low disk space - Incident og Service request
From experience disk space capacity warnings were treated as alerts as a result of a predefined threshold being exceeded. The alert would generate a ticket that would automatically be forwarded to the ...
  Topic: Delete or deactivate obsolete configuration items?

Replies: 1
Views: 2309

PostForum: Configuration Management   Posted: Mon May 09, 2016 11:32 pm   Subject: Delete or deactivate obsolete configuration items?
Your question could do with a little more information and assuming I have understood it correctly, I would personally identify configuration items that are no longer needed within your CMDB as “decomm ...
  Topic: Change and Haas/SaaS

Replies: 2
Views: 3581

PostForum: Change Management   Posted: Wed Oct 14, 2015 5:54 pm   Subject: Change and Haas/SaaS
I would have expected the cloud service provider to have a change management process in place in order to control changes being made to the cloud infrastructure.For a device to connect to the cloud t ...
  Topic: What does ITIL stand for?

Replies: 7
Views: 7793

PostForum: Miscellaneous   Posted: Mon Sep 23, 2013 7:20 pm   Subject: What does ITIL stand for?
Must be a joke, surely!
  Topic: Configuration Analyst/Manager Role in CAB (Change Advisory)

Replies: 4
Views: 5810

PostForum: Change Management   Posted: Fri Aug 23, 2013 6:01 pm   Subject: Configuration Analyst/Manager Role in CAB (Change Advisory)
The Configuration Analyst/Manager could assist in providing details to the CAB of the impact to the business with respect to a change that requires downtime, resulting in the loss of service. (Systems ...
  Topic: Will it go through Change Management?

Replies: 8
Views: 16357

PostForum: ITIL Discussion   Posted: Fri Aug 31, 2012 3:40 am   Subject: Will it go through Change Management?
Further investigation could be carried out by the manufacturer in order to establish the exact component that has failed,if problem management wished to drill down to such a level.
With a typical ser ...
  Topic: Will it go through Change Management?

Replies: 8
Views: 16357

PostForum: ITIL Discussion   Posted: Fri Aug 31, 2012 12:02 am   Subject: Will it go through Change Management?
In my opinion, based on your scenario this indicates that a loss of service has been experienced (Incident ) as a result of a server mother board failing being the root cause.(Problem)
The inc ...
  Topic: difference between change mgmt & release mgmt

Replies: 18
Views: 26847

PostForum: ITIL Discussion   Posted: Thu Jul 19, 2012 9:09 pm   Subject: difference between change mgmt & release mgmt
With reference to the NatWest Bank problems in June.
The Incident reported by the media was as a result of a software upgrade which failed,impacting millions of account customers.
Presumably an RFC ...
  Topic: Process Gap Analysis through ITIL

Replies: 6
Views: 7372

PostForum: ITIL Discussion   Posted: Sat Jul 14, 2012 12:54 am   Subject: Process Gap Analysis through ITIL
Gap Analysis is part of Continual Service Improvement and compares the difference between expected service delivery and actual service delivery.
The difference is then analysed (Gap Analysis) in whic ...
  Topic: service V-model explanation

Replies: 2
Views: 4654

PostForum: ITIL Discussion   Posted: Tue Jun 26, 2012 10:50 pm   Subject: service V-model explanation
The V model is part of service transition, consisting of a series of levels that details configuration stages and the testing/validation of them.
Perhaps to detailed to be explained, but is fully doc ...
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