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The Itil Community Forum: Forums

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ITIL Forum Index
Author Message
  Topic: Changing date after CAB approved
UKVIKING

Replies: 4
Views: 728

PostForum: Change Management   Posted: Sat Sep 08, 2018 6:25 pm   Subject: Changing date after CAB approved
We host a Application and Infrastructure CAB weekly

This is because the IT Estate is EMEA wide
  Topic: Changing date after CAB approved
UKVIKING

Replies: 4
Views: 728

PostForum: Change Management   Posted: Thu Aug 30, 2018 3:21 pm   Subject: Changing date after CAB approved
Well

Actually I think that since the CAB has approved and the Change Manager has authorised the change, the only thing is to inform the CAB Members and the CM to change the implementation date

T ...
  Topic: Losing visibility of service requests
UKVIKING

Replies: 4
Views: 902

PostForum: The ITIL Service Desk   Posted: Tue Aug 28, 2018 1:48 am   Subject: Losing visibility of service requests
Ljdigih

Are you using a Ticket system - Remedy, ServiceNow, etc

Track through that
  Topic: Change Management - Successful or Failure??
UKVIKING

Replies: 5
Views: 574

PostForum: Change Management   Posted: Tue Aug 28, 2018 1:45 am   Subject: Change Management - Successful or Failure??
JP Giles

The definition of a failed change is going to be a contentious issue

A Change may have been successfully implemented -from an IT point of view
However, it can still be a complete fail ...
  Topic: Incident 11 Months Old
UKVIKING

Replies: 1
Views: 320

PostForum: The ITIL Service Desk   Posted: Fri Jul 20, 2018 5:03 pm   Subject: Incident 11 Months Old
First question

Is the service still down or impaired ?

Is the service working but at a reduced level of service for 11 months ?


If so, then this is NOT an incident any more

1 the custome ...
  Topic: Losing visibility of service requests
UKVIKING

Replies: 4
Views: 902

PostForum: The ITIL Service Desk   Posted: Thu Jul 19, 2018 3:35 pm   Subject: Losing visibility of service requests
the service desk needs to track an incidents period

it is their job
  Topic: Change Management - Successful or Failure??
UKVIKING

Replies: 5
Views: 574

PostForum: Change Management   Posted: Thu Jul 19, 2018 3:34 pm   Subject: Change Management - Successful or Failure??
what does your change management policy states regarding the success criteria for a change

that is all that
  Topic: i need help to install more ram for my laptop
UKVIKING

Replies: 1
Views: 238

PostForum: Related Topics   Posted: Mon Jul 16, 2018 3:14 pm   Subject: i need help to install more ram for my laptop
the ram is not compatible

as this is a ITIL oriented site, we cant help you as it is a hardware issue
  Topic: Multiple incident handling processes
UKVIKING

Replies: 2
Views: 838

PostForum: The ITIL Service Desk   Posted: Thu Jun 28, 2018 5:00 am   Subject: Multiple incident handling processes
First, there is no expectation that any one will respond.

No SLA or OLA in place

Second, your post is NOT Stupid

However, the situation is

In a nutshell, there should be 1 process for in ...
  Topic: ITIL incident definition
UKVIKING

Replies: 1
Views: 635

PostForum: ITIL Discussion   Posted: Wed Jun 27, 2018 5:35 am   Subject: ITIL incident definition
Well

The truth is that you are correct it is not an incident as the service is not live yet

However,... one question I have is the transfer - transition from one vendor to the other means that e ...
  Topic: Major incident ticket - Assignment Group
UKVIKING

Replies: 3
Views: 1188

PostForum: ITIL Discussion   Posted: Tue Jun 05, 2018 2:54 pm   Subject: Major incident ticket - Assignment Group
then get one done
  Topic: Major incident ticket - Assignment Group
UKVIKING

Replies: 3
Views: 1188

PostForum: ITIL Discussion   Posted: Fri May 25, 2018 10:01 pm   Subject: Major incident ticket - Assignment Group
Well

What does your process documentation state

And

ITIL says the service Desk owns all incidents and is the point of contact for the customers
  Topic: Software product, valid problem closure scenarios
UKVIKING

Replies: 1
Views: 1099

PostForum: Problem Management   Posted: Sat May 12, 2018 8:03 pm   Subject: Software product, valid problem closure scenarios
Write your own as there are no real standards for this
  Topic: How to Implement ITIL In Your Organization
UKVIKING

Replies: 2
Views: 1670

PostForum: ITIL Training & ITSM Conferences   Posted: Sat May 12, 2018 8:03 pm   Subject: How to Implement ITIL In Your Organization
Error

You cant IMPLEMENT ITIL at all. It is just a set of books with advice on how to do things

What you actually do is Apply ITIL to your IT Service Management processes

Get it right
  Topic: How to Implement ITIL In Your Organization
UKVIKING

Replies: 2
Views: 1171

PostForum: ITIL Discussion   Posted: Sat May 12, 2018 8:01 pm   Subject: How to Implement ITIL In Your Organization
Small error
You don't Implement ITIL. IT is a set of advice in books

You apply ITIL to your IT Service Management
 
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