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  Topic: Report lost or stolen devices: incident or service request?

Replies: 1
Views: 1189

PostForum: The ITIL Service Desk   Posted: Wed Nov 22, 2017 8:29 am   Subject: Report lost or stolen devices: incident or service request?
Lost/Stolen devices are reported CIRT issue and routed directly to our IS Security Office. That office operates independently of the Service Desk to track security issues. In this case the loss is rec ...
  Topic: Server in hung state . Does it require a change request?

Replies: 2
Views: 1783

PostForum: Change Management   Posted: Wed Nov 22, 2017 8:12 am   Subject: Server in hung state . Does it require a change request?
So I'm new to this forum (Hello all!) and this post is a few months old, however, I thought I would throw this perspective into the mix...

A power state change to a device is still a Change. That p ...
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