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  Topic: Multiple incident handling processes

Replies: 0
Views: 155

PostForum: The ITIL Service Desk   Posted: Tue Jun 12, 2018 7:21 pm   Subject: Multiple incident handling processes
Hi all

In our company we have a servicedesk using an old version (i think) of Rememdy. Its build on ITIL processes incident, change, problem, servicereq. We have those proceses in visio also. Not d ...
  Topic: Incident solved temp. change needed, problem??

Replies: 2
Views: 4808

PostForum: ITIL Discussion   Posted: Mon Oct 17, 2016 8:44 pm   Subject: Incident solved temp. change needed, problem??
Sorry for the late reply.

Ok, thank you very much for giving your input. It is highly valued! Smile and makes sence
  Topic: Incident solved temp. change needed, problem??

Replies: 2
Views: 4808

PostForum: ITIL Discussion   Posted: Fri Sep 30, 2016 12:01 am   Subject: Incident solved temp. change needed, problem??
Hi all

Big discussion here at my Work. I am located in the Servicedesk and, my managers are discussing Incident/problem management. I am corious, and would love to have some people with ITIL knowle ...
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