Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

THE ITIL BOOKS

The five ITIL books can be obtained directly from the publisher's website:
HERE

Or as downloadable PDFs: HERE

Current Membership

Latest: edadag
New Today: 40
New Yesterday: 70
Overall: 230497

People Online:
Visitors: 101
Members: 0
Total: 101

Login
Nickname

Password

Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement
Outsourcing

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Search



Languages
Select Interface Language:


Advertising
Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View Forum - The ITIL Service Desk
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The ITIL Service Desk
Moderators: None

Users browsing this forum: None
Goto page Previous  1, 2, 3, 4 ... 10, 11, 12  Next
Post new topic
 Topics   Replies   Author   Views   Last Post 
No new posts When can L2 bypass service desk & contact end user?
1 Sunny60in 4374 Sat Sep 10, 2011 10:27 pm
Diarmid View latest post
No new posts Best Practice For Managing Knowl. Base for Help/Service Desk
0 Coco 3298 Wed Aug 24, 2011 3:24 am
Coco View latest post
No new posts Resolution Time SLA , when RFC is needed to fix an incident
3 RahulKumar 5010 Tue Aug 23, 2011 5:22 am
Sunny60in View latest post
No new posts How will ITIL impact the service desk?
4 sharpy 5362 Wed Aug 03, 2011 9:30 pm
Diarmid View latest post
No new posts Service Desk quality codes
5 db0 6257 Sun Jul 17, 2011 8:36 pm
mredekar View latest post
No new posts Service Desk KPI's/metrics
14 MelN 29564 Tue Jun 14, 2011 11:39 am
TomOzITIL_2 View latest post
No new posts Do we really need to know who owner the interaction ticket?
2 niantse 3913 Sun Jun 12, 2011 9:20 pm
StanleyLuces View latest post
No new posts Setting up a Service Desk
6 vampirephenom 7613 Thu Jun 02, 2011 11:42 pm
UKVIKING View latest post
No new posts Customers bypassing the Service Desk
5 JeffGarban 5893 Tue May 24, 2011 10:42 am
JeffGarban View latest post
No new posts Searching for some guidance on a Service Desk Marketing
4 tmack 5032 Sun May 08, 2011 3:00 pm
tmack View latest post
No new posts Incident Management - KEDB or HDKB?
1 umakantsenapati 5268 Thu Apr 28, 2011 11:47 pm
Marcel View latest post
No new posts Which Incident has more Priority among these 2?
5 gautambangalore 5239 Mon Apr 11, 2011 6:37 pm
BorisBear View latest post
No new posts Priority / Severity 1 Incident
5 vampirephenom 8045 Mon Apr 11, 2011 5:53 pm
BorisBear View latest post
No new posts Repeat calls - Any info??
4 GCLOONY 4958 Thu Apr 07, 2011 1:09 pm
liddingy View latest post
No new posts Cancel an Incident?
3 ITIL_Mike 6405 Tue Mar 29, 2011 1:46 am
ITIL_Mike View latest post
No new posts Is the Service Desk a Service?
9 Jambo99 7169 Sun Mar 27, 2011 9:37 pm
Diarmid View latest post
No new posts Starting with Incident
4 Timo 4745 Fri Mar 25, 2011 2:22 am
BorisBear View latest post
No new posts Incident leading to a change
4 sherry 5026 Tue Mar 22, 2011 7:02 pm
Diarmid View latest post
No new posts Major Incident Communications - a challenge
3 Chris77 4327 Mon Mar 21, 2011 8:46 pm
BorisBear View latest post
No new posts OTRS Help Desk Support
0 vamshi 2858 Sat Feb 12, 2011 6:48 pm
vamshi View latest post
No new posts Self Service fault logging
4 apc 4295 Mon Jan 24, 2011 10:54 pm
apc View latest post
No new posts When is an Incident a Major Incident?
2 RitaV 5005 Mon Jan 17, 2011 8:30 pm
Diarmid View latest post
No new posts Additional support tasks from another support group
1 rdcimafranca 3200 Fri Jan 07, 2011 6:38 pm
UKVIKING View latest post
No new posts Sunview's ChangeGear Enterprise Suite
1 Joseph_A_ServiceDesk 4485 Mon Nov 29, 2010 8:12 pm
UKVIKING View latest post
No new posts Service Request Question - How Many Calls should be logged?
1 bocca 3157 Fri Nov 26, 2010 3:24 am
Diarmid View latest post
No new posts Categorisation/Closure codes
3 tracemul 5028 Thu Nov 25, 2010 12:40 am
Diarmid View latest post
No new posts Incident Manager's responsibility when server reboots
3 vampirephenom 4450 Tue Nov 16, 2010 12:39 am
Diarmid View latest post
No new posts Incident Management Interview Questions
3 pappu 8290 Tue Nov 02, 2010 1:58 am
Diarmid View latest post
No new posts ITIL Based Customer Satisfaction Survey
2 reeneroo 4831 Fri Oct 15, 2010 1:45 am
reeneroo View latest post
No new posts Selecting CIs when closing Events/Alerts
5 db0 5031 Wed Oct 13, 2010 4:58 am
UKVIKING View latest post
No new posts How to mesure IT service availability
6 pawp 6108 Mon Oct 04, 2010 7:57 am
thechosenone69 View latest post
No new posts Policy/Standards Document-Template
6 dchell 6394 Thu Sep 30, 2010 9:59 pm
mammes View latest post
No new posts Incident request Logging
1 rhackett 2971 Tue Sep 28, 2010 1:41 am
Diarmid View latest post
No new posts Best audit tool for remote audit?
6 Stoltenberg 5127 Fri Sep 24, 2010 1:38 am
UKVIKING View latest post
No new posts Service Delivery Meeting for a Service Desk
4 vampirephenom 5115 Thu Sep 16, 2010 5:44 pm
Diarmid View latest post
No new posts Mean , Median and Mode for MTTR ?!
5 e3d 7196 Thu Sep 16, 2010 5:05 am
Marcel View latest post
No new posts KPI for Service?
2 pawp 4196 Tue Sep 14, 2010 12:05 am
pawp View latest post
No new posts Incident Management - define a 'sleeping ticket'
7 diGit_S 6187 Thu Sep 09, 2010 4:00 am
diGit_S View latest post
No new posts First Call Resolution (again)
2 LennyD 4630 Tue Sep 07, 2010 6:09 pm
tolman101 View latest post
No new posts Servce Desk Team Meeting Structure help
3 DJLong 9523 Tue Sep 07, 2010 5:54 pm
tolman101 View latest post
No new posts Tracking the destruction of devices (Inc/Asset integration)
0 dchell 2634 Wed Sep 01, 2010 10:50 am
dchell View latest post
No new posts Who "owns" training for your service desk agents?
1 tmack 3061 Wed Sep 01, 2010 2:25 am
LennyD View latest post
No new posts Service Desk AHT stats
2 Streff 3812 Mon Aug 30, 2010 2:00 am
Streff View latest post
No new posts [ Poll ] Service request Template
[ Goto pageGoto page: 1, 2 ]
15 shadowman 11319 Wed Aug 25, 2010 8:02 am
Diarmid View latest post
No new posts Merging Service Desks - Benefits, Risks & Pitfalls
3 lazzareo2010 3977 Wed Aug 25, 2010 1:30 am
Timo View latest post
No new posts ServiceDesk KPI
6 ChrisOng 5829 Mon Aug 23, 2010 7:08 pm
thechosenone69 View latest post
No new posts Service Restoration Team
1 SubbuA 4905 Tue Aug 17, 2010 3:32 am
Timo View latest post
No new posts Brighttalk presentation by me tomorrow
2 UKVIKING 3026 Wed Aug 11, 2010 3:26 pm
UKVIKING View latest post
No new posts Methodology For Incident Backlog
2 tmack 4472 Sat Aug 07, 2010 1:25 am
Timo View latest post
No new posts Stop The Clock
3 mitter 4773 Mon Aug 02, 2010 11:18 pm
noneforit View latest post
Display topics from previous:  
Post new topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Goto page Previous  1, 2, 3, 4 ... 10, 11, 12  Next
Page 3 of 12
Jump to:  
New posts New posts    No new posts No new posts    Announcement Announcement
New posts [ Popular ] New posts [ Popular ]    No new posts [ Popular ] No new posts [ Popular ]    Sticky Sticky
New posts [ Locked ]    No new posts [ Locked ]
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.