Team Objectiive For IT Support Operations!

[Swethu]

Hi ,

Can you please help us in giving a Team objective / mission statement for IT Support Operations.

Our Operations are aligned with ITIL .


Thanks,
~Swetha.

[UKVIKING]

First,

Aligned how ?

Are they stacked like the V2 books on my shelf, mostly vertical but canted to the left a bit

or

Are they like the V3 books, laying down flat, stack one on top of each each
------------------

Swethu,

Is your team IM, PM, CR, RM or CfgM or AM, CapM, SLM, FinM or DRM oriented as well as aligned with ITIL

Can you explain what you mean by 'aligned with ITIL'
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[m_croon]

After answering John's questions, take a look at Microsoft Operations Framework (free docs to find at technet etc.). This will help you with mission statement, team and role description etc.

Regards,

Michiel

[Diarmid]

After looking at the MOF resource, put it away and think out what your purpose and mission really is.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[m_croon]

[asrilrm]

And after all that, you still can't find what you're looking for, have a look at the Si(x)th book.

Seriously, for me the word aligned has a very high meaning. How can you say that your processes are aligned with ITIL if you don't know what the mission statements are.
However, you can take a look at the ITIL Open Guide. It contains mission statements of each processes.