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ITIL :: View topic - hearts minds & kotter
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hearts minds & kotter

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Joined: Jun 23, 2008
Posts: 21

PostPosted: Thu Oct 16, 2008 10:48 pm    Post subject: hearts minds & kotter Reply with quote

has anyone read kotter and thought that is too american for us english folk? I am at that stage done the analysis got my report of where we are what my recommendations are against the ITIL framework. Looking now to do the visioning bit with my reserved IT managers. I might as well be from mars as well as being female... they aren't that bad and neither am I but it is a challenge and I don't blame them. I like kotter I think it makes sense but I can see my colleagues curling their toes at some of that visioning stuff. Need to translate it into english techie culture. Am I alone here. Great book but isn't it of a culture on its own. Zoe
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Joined: Sep 16, 2006
Posts: 3607
Location: London, UK

PostPosted: Thu Oct 16, 2008 11:50 pm    Post subject: Reply with quote


kotter ? I dont understand the reference.

I gather it is an business or IT philosphy book about ITIL & best practice

expand and explain
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Joined: Aug 11, 2006
Posts: 262
Location: Netherlands

PostPosted: Tue Nov 04, 2008 6:59 am    Post subject: Reply with quote

Hi Zoe,

Sorry but I am not based in the UK. Here in the Netherlands, we use Kotter's 8 steps for succesfull change both as part of our capabilities, AND as part of a 'Transformeter' (a measurement of organisational change capacity). We find it a very usefull means to strengthen our approach within any organisational improvement / transformation.


Michiel Croon
Getronics Consulting
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