Joined: Sep 16, 2006 Posts: 3320 Location: London, UK
Posted: Tue Dec 04, 2012 5:45 am Post subject:
I am a tactless sort of person. I am also someone who has years of experience in IT.
I feel for you - regardless of whether you are an intern or a Full time employee.
Your manager / or the individual who has asked you to accomplish this task is at fault - not you. He or she has asked you to build the equivilent of a multi-story building with elevators in accordance with the relevant safety codes associated with the building. You can understand building a chair or table out of wood.
A KEDB is not something that can created from scratch. There are an incalcuable number of variables that have to be determined - some of which have to be decided before hand.. some while in progress.
The reason I posted what I posted is that while you have come here for answers, none of the answers that any one of us will give will actually help you in developing a workable KEDB.
Even I wih my vast years of experience have issues with developing a workable KEDB for use in my environment.
If I with 36 years in IT, 10+ in IT Service Management would find this difficult ... how do you think you would find the task ?
In addition, this is a discussion site... this is not a consulting site. Any one of us can post what we want about any subject - regardless of the level of knowledge about that subject - and we are no held liable - neither legally, professional or ethically. We offer you our opinion on what you should / could may do. However, it is your responsibility as to what you decide to do and any impact thereof - positive or otherwise - solely rests with you.
Howeve, if you pay for my expertise or someone else's in this forum, then there is a different level of expectation on your part and responibility on our part = both professionally and legally
I am NOT condemning you nor should it seem that way. I am however condemning your management for asking beyond the impossible from someone
I personally can use a hammer, nails and wood. I can attach two pieces of wood together using the said tools; however, I dont have the skills to build a table, chair or anything beyond two pieces of wood together.
Any management type who assigns me to build a house and expects it to be built by myself - directly or indirectly - is an incompentent ass who has no business doing such a thing.
I do however wish you luck finding out how difficult a KEDB is and its purpose in a IT Service Management environment _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
All times are GMT + 10 Hours Goto page Previous1, 2
Page 2 of 2
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum