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sunilsatghare
Newbie
Joined: Dec 11, 2012
Posts: 1
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 Posted: Wed Dec 12, 2012 2:40 pm Post subject: Writing SOPs for ITIL |
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Hi,
I am in a process of writing SOPs for a 24*7 support project.
I need some inputs for writing following SOPs
1. Incident management
2. Problem management
3. Call management
4. Knowledge management
5. Route cause analysis corrective/preventive action management
Thanks
Sunil |
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Diarmid
Senior Itiler
Joined: Mar 04, 2008
Posts: 1893
Location: Helensburgh
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| Posted: Wed Dec 12, 2012 11:54 pm Post subject: |
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If we tell you all that we will be the authors and not you. Then you won't get paid.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718 |
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KenLuo
Senior Itiler
Joined: Nov 03, 2012
Posts: 55
Location: Singapore
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| Posted: Thu Jan 17, 2013 3:25 am Post subject: |
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I do see a lot of diagrams on internet which is free of charge, so you may need to start from there.
Also when you went through the ITIL foundation, you did not see that part?
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Luo, Tian-Hong (Ken)
Regional Operation Lead
ITIL Expert Certified |
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estaclaut
Newbie
Joined: Apr 13, 2015
Posts: 11
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| Posted: Thu May 28, 2015 9:56 am Post subject: Re: Writing SOPs for ITIL |
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| sunilsatghare wrote: | Hi,
I am in a process of writing SOPs for a 24*7 support project.
I need some inputs for writing following SOPs
1. Incident management
2. Problem management
3. Call management
4. Knowledge management
5. Route cause analysis corrective/preventive action management
Thanks
Sunil |
Writing the policies, process and procedures (in that order) for each one of the 'management' pieces as it relates to the organisation YOU work for.
That should keep you busy for about 15 years. |
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Kranti
Senior Itiler
Joined: Jun 05, 2015
Posts: 59
Location: Hyderabad ,India
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| Posted: Sun Jun 07, 2015 4:33 am Post subject: |
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Please work out with the IT owners very closely to write this down .
As other friends have updated in this page take help of google where you have the charts
_________________
Kranti Kiran Kumar Gedela
Project Manager - SAP
ITIL® Expert
Prince2®
CSM® CSPO® CSP®
PMI® SAP®
Lean Six Sigma Black Belt ® |
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Kimm
Newbie
Joined: Jul 08, 2015
Posts: 11
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| Posted: Sat Jul 11, 2015 4:27 am Post subject: Templates available |
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Hello, I have some very detailed templates available for Incident & Change. I've also included many comments to help you along to design your process better.
Let me know if you are interested. Thanks... Kimm |
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