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ITIL :: View topic - Patches to test Enviroment
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Patches to test Enviroment

 
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24sa
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Joined: Nov 27, 2012
Posts: 23
Location: Mumbai

PostPosted: Mon Dec 17, 2012 9:38 pm    Post subject: Patches to test Enviroment Reply with quote

Do we need to raise CR for deployement of a patch to a test server???
Does it need to follow the change management Process???
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Dec 18, 2012 12:15 am    Post subject: Reply with quote

First answer: what do your procedures and policies say?

Second answer: do you want to have a controlled environment for your testing?

Third answer: could failure in test server affect customer service? For example by delaying a "live" change.

Fourth answer: could the test and live servers being out of step lead to a problem in the live server with something that was tested on a differently patched test server?

Fifth answer: if you are using the test server to test the patch does other test work need to be suspended pending completion or regression?
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24sa
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Joined: Nov 27, 2012
Posts: 23
Location: Mumbai

PostPosted: Wed Dec 26, 2012 4:09 pm    Post subject: Reply with quote

What do your procedures and policies say?
Till now nothing has mentioned in procudure for the changes to test environment. Thats why only the question has come in picture now.



Second answer: do you want to have a controlled environment for your testing?
This is always and everywhere desirable.


Third answer: could failure in test server affect customer service? For example by delaying a "live" change.
depends on the consitionj, some times it can affect some time it wont.

Fourth answer: could the test and live servers being out of step lead to a problem in the live server with something that was tested on a differently patched test server?
We can not deny the possibility of such case.



the answer of All the questions you have puted on will be according to type of work/change we are doing with test enviroment. Some times , It may impact production by some way and some time not linkage with Live envirement.


In such scenerio, should we bring every change in test enviroment to the change management process????
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Diarmid
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Joined: Mar 04, 2008
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Location: Newcastle-under-Lyme

PostPosted: Wed Dec 26, 2012 9:31 pm    Post subject: Reply with quote

I would suggest in that case you need to fully control all such changes.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3297
Location: London, UK

PostPosted: Thu Dec 27, 2012 2:00 am    Post subject: Reply with quote

I concur with Diarmid that you need to control the deployment of patches to test environment

Test environments are suppose to mirror the Production environment so that any change to production is first tested in the Test environment,.

I have 3 levels of test environment - System, Integration and Acceptance.

All are controlled by the Release Manager as far as Patches are concerned.

All patches must start in the development environment and progress through the test environments to Production

The RM tracks the deployments into the test environment and manages / approves the deployments.
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24sa
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Joined: Nov 27, 2012
Posts: 23
Location: Mumbai

PostPosted: Wed Jan 02, 2013 9:02 pm    Post subject: Reply with quote

Thank to both of you!
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