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ITIL :: View topic - Service Catalogue
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Service Catalogue

 
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24sa
Itiler


Joined: Nov 27, 2012
Posts: 23
Location: Mumbai

PostPosted: Wed Jan 02, 2013 8:46 pm    Post subject: Service Catalogue Reply with quote

while dealing with Service Catalogue, Busniess catalogue specification is clear, that it reflaects the Services offered by Business.

My question is about the technical/IT Catalouge, the services which our IT is providing to our busniess.

My organization is providing n numbers of services to its customer, which are specified in Service catalogue. x number of applications and proceeses are contributing to provide each of services.

So in IT catalogue ,
1) should I need to include the details of each application and process individually i.e for contributing each business service what applications are performing and their details , Functinality of each application

OR

2) should I include the only the generic IT service describing the IT framewrok for all these applications as a whole i.e services related to application Maintance, Back Up, Restoration, OS Related, DB related etc.


My question may seem to be confusing, but what I want to ask is all about the contents of catalogue between IT and Business....
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TomC
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Joined: Feb 10, 2010
Posts: 11
Location: Greensboro, North Carolina

PostPosted: Tue Jan 08, 2013 1:42 am    Post subject: IT Service Catalog Reply with quote

I believe you are closer to the true answer with scenario #2. I would include specifics but not the dirty details, and be consistent across all IT Services.
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