Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: ACole
New Today: 62
New Yesterday: 76
Overall: 143400

People Online:
Visitors: 54
Members: 2
Total: 56 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Customer comes first, right?
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Customer comes first, right?

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion
View previous topic :: View next topic  
Author Message
MikkoH
Itiler


Joined: Dec 11, 2012
Posts: 20
Location: Finland

PostPosted: Fri Dec 14, 2012 11:23 pm    Post subject: Customer comes first, right? Reply with quote

When designing service, we all might remember that the idea of the ITIL is to serve the business by having common language and processes that enable the business to do it's work, which is no doubt the most important thing in any job.

I do however think this is not always the case, I'd love to hear from you how the business-it relations are working for you and if you think there still is the friction between the business and IT.
_________________
Mikko Hellemaa
Support Specialist
Indeo Oy
Finland
Back to top
View user's profile
MikkoH
Itiler


Joined: Dec 11, 2012
Posts: 20
Location: Finland

PostPosted: Mon Dec 17, 2012 7:18 pm    Post subject: Example 1 Reply with quote

Example: Enduser's ticket gets tossed around in a request management tool, having hard time to identify the correct support team, at worst case leading to somebody's access to needed tool be delayed by weeks, even months, not very supporting but could be according to the process, would it help to have better lines of communication to the business as it usually seems that there is common understanding with support team and maybe their managers, but no one who actually works with business and IT together, leading to a situation where the initiatives get shut down quickly after launch.
_________________
Mikko Hellemaa
Support Specialist
Indeo Oy
Finland
Back to top
View user's profile
TomC
Newbie
Newbie


Joined: Feb 10, 2010
Posts: 11
Location: Greensboro, North Carolina

PostPosted: Tue Jan 08, 2013 1:48 am    Post subject: customer comes first Reply with quote

IT and Business Leadership need to tackle the challenges between both sides. My company has it's growing pains to deal with but for the most part our successes are directly related to the core people who work through communciation breakdowns, misaligned priroities and end user frustrations.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.