The five ITIL books can be obtained directly from the publisher's website: HERE
Or as downloadable PDFs:
Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
Select Interface Language:
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - How to show workload in change management
bluecat Newbie Joined: Sep 20, 2012 Posts: 18
Posted: Fri Mar 29, 2013 12:24 am Post subject: How to show workload in change management
I need to give a report on Change Management
1. Will show the workload and pressure
2. Calcualte the Worload (any formula?)
Anybody has any ideas?
Casey Newbie Joined: Jun 28, 2013 Posts: 3
Posted: Sat Jun 29, 2013 6:19 am Post subject:
Start with your change log.
Pull off KPI's
Go back and pull off weekly or monthly figures
You can use things like:
Number of changes
Number of emergency, normal, standard changes
Number of notifications,
Most of my work is on email so I use number of emails into mailbox, number sent, responce time for each received email etc etc..
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.