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The Itil Community Forum: Forums
ITIL :: View topic - Problem root cause
LariO Newbie Joined: Apr 18, 2013 Posts: 1
Posted: Wed Apr 24, 2013 5:22 am Post subject: Problem root cause
I am new in this process. I want to know if you have a list of the possible root cause, than I can to use in this process.
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3603 Location: London, UK
Posted: Wed Apr 24, 2013 3:52 pm Post subject:
RTFM - specifically the ITIL books _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
KenLuo Senior Itiler Joined: Nov 03, 2012 Posts: 55 Location: Singapore
Posted: Wed Apr 24, 2013 5:00 pm Post subject:
Actually you can find these information in any Service Manager software, e.g. HP SM. _________________ Luo, Tian-Hong (Ken)
Regional Operation Lead
ITIL Expert Certified
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