Joined: Sep 16, 2006 Posts: 3581 Location: London, UK
Posted: Tue Nov 19, 2013 7:27 pm Post subject:
Have you read any of the ITIL Books ?
Have you google'd the term Service Desk and Help Desk ?
Have you read any of the Guide books to taking the ITIL Foundation Exam
Have you google'd Incident management, Service Desk Function or the term ITIL
The information about the difference between Service Desk and Help Desk should be known to any one who is in IT Service Management or who has studied ITIL _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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