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ITIL :: View topic - ITIL KEDB tools
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ITIL KEDB tools

 
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rolo
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Joined: Aug 16, 2015
Posts: 3

PostPosted: Mon Aug 17, 2015 4:12 am    Post subject: ITIL KEDB tools Reply with quote

Hi,im analizing the implementation of KEDB tool and i would like to know if there are any tool available of this kind free or licenced?

thanks in advance, Rodrigo
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3574
Location: London, UK

PostPosted: Mon Aug 17, 2015 3:57 pm    Post subject: Reply with quote

i would like to know if there are any tool available of this kind free or licenced?

yes to both

use google
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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rolo
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PostPosted: Tue Aug 18, 2015 2:38 am    Post subject: Reply with quote

UKVIKING, if i dont use google y cant writing here.

i find a lot of products that can be used as KEDB but any specifit for KEDB.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3574
Location: London, UK

PostPosted: Tue Aug 18, 2015 4:05 pm    Post subject: Reply with quote

Rodrigo,

You are asking a question that really cant be answered by any one here in this forum.

1 - A KEDB is a Known Error DATABASE.
2 - There are dedicated tools out there - some free some that require license. Hence the Yes in my post
3 - Because each tool has its own capabilities, the only way to find out about the tools is for you to use a search engine and do the following

1 - find the tool
2 - identify its capabilities
3 - document its license model

Repeat for a handful of

However, the issue u need to analyse is no the KEDB tool but the Incident & Problem mgmt. tool that would be used. Some IT SM tools have built in databases - config, KEDB, etc

Personally, a KEDB should be part of the incident mgmt. tool as it helps incident mgmt. primarily
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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rolo
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Posts: 3

PostPosted: Wed Aug 19, 2015 4:56 am    Post subject: Reply with quote

UKVIKING, thanks for you answer its very useful.
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