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ITIL :: View topic - Is something a service improvement if it is contractual...
chair666 Newbie Joined: Nov 10, 2015 Posts: 1
Posted: Wed Nov 11, 2015 3:08 am Post subject: Is something a service improvement if it is contractual...
I'm working with a customer that insists that if there something in the contract and we are not delivering it, then it's not a service improvement and shouldn't go down in the log.
I'm having a hard time proving to him that it's still a service improvement.
Any documentation that proves my case?
Hope that makes sense.
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