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The Itil Community Forum: Forums

ITIL :: View topic - Change Process question
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Change Process question

 
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Should a change request be done for Incidents
YES
0%
 0%  [ 0 ]
NO
0%
 0%  [ 0 ]
Total Votes : 0

Author Message
joesstlouis
Newbie
Newbie


Joined: Dec 14, 2015
Posts: 2

PostPosted: Tue Dec 15, 2015 12:33 am    Post subject: Change Process question Reply with quote

What is the general consensus on Change Requests. Should change requests be put in for incident type problems or just requests?
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3574
Location: London, UK

PostPosted: Tue Dec 15, 2015 6:14 pm    Post subject: Reply with quote

stupid question

read the itil books
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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joesstlouis
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Joined: Dec 14, 2015
Posts: 2

PostPosted: Thu Dec 17, 2015 12:11 am    Post subject: Reply with quote

How very rude of you to say that. Some of us are brand new to ITIL and haven't had the time yet to read all of the books.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3574
Location: London, UK

PostPosted: Thu Dec 17, 2015 2:20 am    Post subject: Reply with quote

No. You should not be asking questions as asinine as that

Read the ITIL books - even the Wikipedia has a good explanation of the processes - including change management

In addition, the purpose of Change management is to ensure that all changes are managed - whether they are incidents or problems

So, take time to read even a book on ITIL Foundation - you will learn a lot.
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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