Posted: Wed Jun 08, 2016 12:24 am Post subject: Understand ITIL V3 Function
I'm studying ITIL V3 and trying to understand the concept of some FUNCTIONS in real world. Let's see:
This concepts are my understand:
1) Service Desk: this is like CALL CENTER, where a group of people help users to solve some problems.
2) Technical Management: this is like a group of EXPERT PEOPLE that plan what tools and resources use in IT.
3) Application Management: This is like managers that monitor all process. (i didn't understand very well what is it)
4) IT Operations Management: this is the group of people that will solve some problem in OPERATION, i.e: change a CABLE CAT5 to CAT6, upgrade a user computer with more MEMORY or HD.
So, i would like to know if my idea is correct or incomplete or wrong.
"i may be slow
i'm faster than
implant , nha khoa Nhân Tâm, mini implant, Implant nâng đỡ cầu răng
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum