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The Itil Community Forum: Forums
ITIL :: View topic - Cancel Requests
GobiSubash Newbie Joined: Sep 12, 2016 Posts: 1
Posted: Tue Oct 25, 2016 7:48 pm Post subject: Cancel Requests
Can anyone describe the process for handling cancel requests (Both Incident and Service Requests)
GS Last edited by GobiSubash on Tue Nov 08, 2016 7:42 pm; edited 1 time in total
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3584 Location: London, UK
Posted: Wed Oct 26, 2016 3:08 am Post subject:
yes _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
lsimonsen Newbie Joined: Jan 31, 2017 Posts: 5
Posted: Wed Feb 08, 2017 2:50 am Post subject:
I'm confused, in this situation what are you cancelling? Requests and Incidents can be resolved or closed without work or closed "unable to duplicate" things like that. Changes can be cancelled but incidents and requests should be closed/resolved and not "cancelled".
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