Joined: Feb 14, 2007 Posts: 19 Location: Nova Scotia
Posted: Thu Mar 02, 2017 1:45 am Post subject: Is this the droid you're looking for?
Here's what I use:
The objectives of the Change Management process are to:
o Ensure that changes are made with minimum disruption to the services IT has committed to its users.
o Support the efficient and prompt handling of all changes.
o Provide accurate and timely information about all changes.
o Ensure all changes are consistent with business and technical plans and strategies.
o Ensure that a consistent approach is used.
o Provide additional functionality and performance enhancements to systems while maintaining an acceptable level of user services.
o Reduce the ratio of changes that need to be backed out of the system due to inadequate preparation.
o Ensure that the required level of technical and management accountability is maintained for every change.
o Monitor the number, reason, type, and associated risk of the changes. _________________ Sandy Spears
"Change Manager" - The person people love to hate!
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