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The Itil Community Forum: Forums

ITIL :: View topic - Call Centre
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Call Centre

 
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Go4Customer
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Joined: Oct 06, 2015
Posts: 1

PostPosted: Tue Oct 06, 2015 8:36 pm    Post subject: Call Centre Reply with quote

What is Call Centre? List some of the famous Call Centre in India?
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Sudhir123
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Joined: Oct 06, 2015
Posts: 1

PostPosted: Tue Oct 06, 2015 9:11 pm    Post subject: Reply with quote

A call centre is a centralised office used for taking or transmitting a large volume of requests from customers by telephone. There are two types of call centres: inbound and outbound.

Some famous Call centres are:

Aditya Birla Minacs.
Genpact
Sitel
IQor
NCO Group
One World Direct
Go4customer

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premieritzone
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Joined: Mar 01, 2016
Posts: 2
Location: Delhi

PostPosted: Tue Mar 01, 2016 7:21 pm    Post subject: Reply with quote

Genpect
OKS Group
Idea is also proving Call Service
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maxgadgetuk
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Joined: Jun 29, 2016
Posts: 5
Location: United Kingdom

PostPosted: Wed Jun 29, 2016 9:58 pm    Post subject: Reply with quote

Sudhir123 wrote:
A call centre is a centralised office used for taking or transmitting a large volume of requests from customers by telephone. There are two types of call centres: inbound and outbound.

Some famous Call centres are:

Aditya Birla Minacs.
Genpact
Sitel
IQor
NCO Group
One World Direct
Go4customer

[Link removed by Admin]



NCO group and Iqor isn't call center
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sharansingh
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Joined: Jul 13, 2016
Posts: 5

PostPosted: Wed Jul 20, 2016 5:29 am    Post subject: Reply with quote

It means an office in which large numbers of telephone calls are handled, especially one providing the customer services functions of a large organization.
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ChrissyRayne
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Joined: Sep 26, 2016
Posts: 12

PostPosted: Tue Sep 27, 2016 1:45 pm    Post subject: Reply with quote

It is an office that handles large volume of telephone calls, especially for taking orders and providing customer service for their clients.
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CraleneAguilar
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Joined: Oct 17, 2016
Posts: 7

PostPosted: Wed Mar 29, 2017 3:37 pm    Post subject: Reply with quote

Call Centres are units or services that help companies to conduct numerous phone calls with their customers or potential clients.
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FameSoul
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Joined: Apr 10, 2017
Posts: 3

PostPosted: Mon Apr 10, 2017 3:53 pm    Post subject: Re: Call Centre Reply with quote

Go4Customer wrote:
What is Call Centre? List some of the famous Call Centre in India?


Call centers are the ones who handles bulk calls effectively. I only knows two famous call centers. They are Genpact and One World Direct.
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