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ITIL :: View topic - Change Management Process
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Change Management Process

 
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Subhendu
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Newbie


Joined: Apr 11, 2017
Posts: 4

PostPosted: Wed Apr 12, 2017 5:50 pm    Post subject: Change Management Process Reply with quote

Hi all,

I am new to this forum. Can anybody tell me,

If a server is in Build state, should there be any incident raised for any issue foubd in it ?
How do I get a change done for this server which is not in production and replacement of any part is involved ?
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3571
Location: London, UK

PostPosted: Thu Apr 13, 2017 4:53 am    Post subject: Reply with quote

No.
You don't. It is a build so it is not a change
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Subhendu
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PostPosted: Thu Apr 13, 2017 5:09 am    Post subject: Reply with quote

Thanks john for the response.

So , just to clarify,

No incident number for this.
And ,
No change number for this.

Right ?
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3571
Location: London, UK

PostPosted: Thu Apr 13, 2017 4:29 pm    Post subject: Reply with quote

Subhendu,

Since the device is not in operations - an incident is not usually called for. as Incident tickets are for service impacting events.

Now that would depend on the build request process and of course the ticket system usage within your organisation.

If the incident management policy states that build and non operational errors and faults go through the system, then my assertion is incorrect.

As for change mgmt; it is usually associated with operational related changes .. ie changes to production,

So if there is a supporting process (project or build related ) about broken build systems, then that should be used.

whether it is a f formal ticket .. it depends
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Subhendu
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Joined: Apr 11, 2017
Posts: 4

PostPosted: Thu Apr 13, 2017 6:30 pm    Post subject: Reply with quote

This makes more clarity now. I really appeciate for tking your time to address my voncetm
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