Posted: Tue Apr 04, 2017 10:32 am Post subject: KPI's for Problem Management Success
I am planning to set up some KPI's for measuring problem management success by adding them as one of the objectives for tech teams.
Number of unresolved Problems ≤ 20% is what I recommended however this doesn't completely make sense because the resolution of problems will be dependent on the bandwidth and prioritisation of other teams.
Is there any other metrics I can use? if so what should be the absolute number?
Joined: Nov 01, 2004 Posts: 83 Location: Sask, Canada
Posted: Wed Jul 19, 2017 1:20 pm Post subject: old discussion but ...
There was a discussion on KPIs for Problem Management in this forum back in 2006.
(not sure if the link works, but it was 6 or so pages back, topic 787). Lots of ideas there, maybe useful?
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