Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: AndreOmist
New Today: 2
New Yesterday: 39
Overall: 236472

People Online:
Visitors: 151
Members: 1
Total: 152 .



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Server in hung state . Does it require a change request?
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Server in hung state . Does it require a change request?

Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message

Joined: Jul 17, 2017
Posts: 1

PostPosted: Mon Jul 17, 2017 6:00 pm    Post subject: Server in hung state . Does it require a change request? Reply with quote

Hi All,

Server in hung state . Does it require a change request to reboot it? The server is in hung doing nothing and it is almost like its down.I feel we just reboot it to bring it back online and treat that as an Incident.

your thoughts please.
Back to top
View user's profile
Senior Itiler

Joined: Sep 16, 2006
Posts: 3607
Location: London, UK

PostPosted: Thu Jul 20, 2017 11:30 pm    Post subject: Reply with quote

Why do you think a Change Request is needed to power off / on a device to restore it to service - as per Incident Management

A Change Request is not needed to do run & maintain activities like this - which is a means or action to restore a service that is down.

If there is an Incident regarding this hung device, then the action to reboot / restart is tracked by the incident should be sufficient; however, the company needs to define in its change management policy and incident mgmt. policy what is within change scope or not

Now.. if the server was not in a hung state and the system required a reboot during the working day - impacting the service that is being delivered by that device, then, s change may be needed - depending on the reason for the reboot
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile

Joined: Nov 21, 2017
Posts: 2

PostPosted: Wed Nov 22, 2017 8:12 am    Post subject: Reply with quote

So I'm new to this forum (Hello all!) and this post is a few months old, however, I thought I would throw this perspective into the mix...

A power state change to a device is still a Change. That part should be easily agreed upon, right?

So looking at the reason why there would be a state change, your approach here could be to classify as an emergency change - which by definition should only be used for a handful of reasons including to restore on ongoing system outage.

A typical scenario is that a business service is down and a hung process/server is thought to be the cause. What happens when the server reboot does not restore the service? What happens if that reboot impacts something else?

Another consideration is with people and providing an easy to follow process that provides for consistency of message and consistency of action. If you create conditions for things rather than "if server is restarted create RFC", it leaves things open to interpretation or allows staff to do what's easiest as opposed to do what is required.

So long as the process is clearly defined either approach works.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.