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ITIL :: View topic - Change Request window exceeded
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Change Request window exceeded

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Joined: Jul 08, 2017
Posts: 2

PostPosted: Wed Nov 22, 2017 9:40 pm    Post subject: Change Request window exceeded Reply with quote

Hi All,

My change manager said when change exceeds change windows then I need to raise incident !!. Change request will go into query status as per ITIL. Is this true? , I am finding hard to find this info on internet. I have worked in few companys before and I never heard about this.

Example: If change is scheduled to be performed between 7 PM to 8 PM, actual change was completed at 10 PM successfully.

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