The five ITIL books can be obtained directly from the publisher's website: HERE
Or as downloadable PDFs:
Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
Select Interface Language:
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - ITIL on SAP Solution Manager 7.2
iamsaanvi Newbie Joined: Nov 28, 2017 Posts: 1 Location: India
Posted: Tue Nov 28, 2017 5:24 pm Post subject: ITIL on SAP Solution Manager 7.2
Have anyone of you come across some sort of presentation or latest document explaining how ITIL processes are mapped to 7.2 scenarios? The below link is outdated and has little information on sap solution manager 7.2. The White Paper document is from 2013.
wiki.scn.sap . com/wiki/display/SAPITSM/SAP+Solution+Manager+-+ITIL+Certified
Also would like to know, as a release, 'Is 7.2 version certified for ITIL Processes ?' . Or 7.1 is the latest version to be certified and 7.2 is yet to be certified?
[Edited by Admin to remove direct link]
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3607 Location: London, UK
Posted: Tue Nov 28, 2017 5:46 pm Post subject:
ITIL is not a certification program. As ITIL is best practice - ie. a set of advice to be followed and the fact that is what is best in Company A may not be the same way Company B does things.
However, the standards should be looking at the combination of ITIL, CoBIT and ISO20000 _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.