Posted: Sun May 06, 2012 4:02 pm Post subject: From CSI perspective,measurements like metrics are required.
From CSI perspective,measurements like metrics are required. Can I look into improving the service or process (New or Old) without measurement rather recommend the solutions to people involved? Need Help in this. Thanks
Joined: Mar 04, 2008 Posts: 1892 Location: Helensburgh
Posted: Mon May 07, 2012 7:32 pm Post subject:
How can you evidence improvement without measuring something?
If you practice the high jump without raising the bar, how do you know you have jumped higher? _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum