ItSM a new frontier for me

[techguru]

Hi all
I request all forum member to give advice whether doing ITSM V3 worthwhile. i am certified MCSE 2003 security . soon i will beflying to australa for job. do itsm has a good carrer in australia

[UrgentJensen]

Hello techguru,

Is ITIL v3 worthwhile? Well, if you wish to stay techincal then it's worth understanding the broad structure and that should be enough. ITIL is not technical so an MCSE is not directly beneficial.

But if you've already got a job in service management lined up, and don't know anything about it, then do some reading up - FAST!

There's lots of info on this site if you take the time to look around. Alternatively just book yourself on a course asap.

Good luck,

UJ

[UKVIKING]

sigh. Not again.

posting the same question in multiple rooms

Look techguru. ITIL is a IT Best Practice.

V2 focused on the IT Operational issues and contrates the management of IT into 2 separate areas - support and deilvery

V3 focuses on ALL aspects of IT - operations, planning, project etc. It divides the areas into 5 separate area. Each covering an aspect of IT
Transition, operations etc

I personally prefer v2 but ITIL is ITIL.

If you are in IT and are going to be team lead, mgmt etc you shoudl ahve exposure to all the practices that impact on IT. COBIT, ITIL, CMMI, PMP, PRINCE2, SAS70, ISO20000, ISO27001, etc

Whether you get deep into the practices iis determinate on what your role is and your interest / work / etc

As to how ITIL Australia is.. check out the itsmf site
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[ITILadmin]