Posted: Thu Sep 20, 2012 6:23 am Post subject: Service Operation
Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
A. To decide how IT will engage with suppliers during the service lifecycle
B. To proactively prevent all outages to IT services
C. To design and build processes which will meet business needs
D. To deliver and manage IT services at agreed levels to business users and customers
Joined: Sep 16, 2006 Posts: 3582 Location: London, UK
Posted: Thu Sep 20, 2012 5:30 pm Post subject:
E - The members of the ITIL Community Forum does not answer exam questions - ever. While the members will discuss the choice made by the poster, the members feel that answering the question for the poster robs the poster of the education process _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Joined: Mar 04, 2008 Posts: 1894 Location: Helensburgh
Posted: Thu Sep 20, 2012 6:47 pm Post subject:
"Service lifecycle" is such a pretentious phrase. Still, it's not as bad as "project lifecycle". _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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