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The Itil Community Forum: Forums
ITIL :: View topic - Resolution time
jcordoba Newbie Joined: Jun 02, 2013 Posts: 2
Posted: Mon Jun 03, 2013 11:46 am Post subject: Resolution time
My application supports dont like to close tickets in Level 3, because the ticket is coming to them over your deadline.
They like to justificate all the tickets and this isnt the solution to the customer. What do you recommend me to solve this?
thanks _________________ @JCR
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