Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

THE ITIL BOOKS

The five ITIL books can be obtained directly from the publisher's website:
HERE

Or as downloadable PDFs: HERE

Current Membership

Latest: OliveSodem
New Today: 43
New Yesterday: 92
Overall: 217241

People Online:
Visitors: 156
Members: 2
Total: 158 .

Login
Nickname

Password

Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Search



Languages
Select Interface Language:


Advertising
Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Request, Restorations
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Request, Restorations

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion
View previous topic :: View next topic  
Author Message
hsantosh88
Newbie
Newbie


Joined: Sep 10, 2013
Posts: 4

PostPosted: Thu Sep 12, 2013 9:05 am    Post subject: Request, Restorations Reply with quote

Hi,

I would like to understand the difference between request and restoration in this scenario:

Consider, one of the user is having login issues into a system. for which he knows that his existing session has to be terminated for him to be able to login. Now, will this be qualified as a request or a restoration?

Request or restoration purely depend upon the exact issue, but I would like to know if user requests to restore anything, wil that be considered as a request or a restoration?

Another query is whether password resets have to be requests or restorations.
Back to top
View user's profile
bobparis101
Newbie
Newbie


Joined: Sep 07, 2013
Posts: 7

PostPosted: Fri Sep 20, 2013 4:58 am    Post subject: Reply with quote

I have not heard of restoration of a revoked account. This should follow the request process as the correct levels of authorization is required.

Restoration sounds as if the account was deleted/removed by accident - As in an incident.

Therefore, it may depend on whether the account access was revoked or an incident removed the rights (administration error, application error, etc.)
Back to top
View user's profile
bobparis101
Newbie
Newbie


Joined: Sep 07, 2013
Posts: 7

PostPosted: Fri Sep 20, 2013 5:01 am    Post subject: Reply with quote

Password reset is a request.
Back to top
View user's profile
thannguyentan
Newbie
Newbie


Joined: Oct 07, 2014
Posts: 5

PostPosted: Wed Oct 08, 2014 5:07 am    Post subject: IAM process Reply with quote

This can be called IAM process (Identify Access Management).
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.