Joined: Sep 16, 2006 Posts: 3475 Location: London, UK
Posted: Mon Mar 31, 2014 5:24 am Post subject:
Those that are pertinent would be included
Look. You can NOT make a wrong service catalogue. EVER.
The process Continued Service Improvement is your escape clause.
Here is a simple SC for a bunch of non technical users
Email - You use the application - <insert> - on your PC to compose and send electronic messages - Email - to other individuals who have an email account. Your email account is your first name, the period (full stop), last name all without any spaces, following by the @ symbol (called AT) and the company's email domain name. For example. FirstName.LastName@companydomain.com
Internet Browser - an application on your desktop to connect to the interest and examine and view internet web sites and their content
You can have multiple variations of the same service catalogue - depending on the audience.
If you are the service consumer, draft the SC as you would describe what you are getting and the reverse if you are the provider.
Version 1 is just that.... _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum