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ITIL :: View topic - Root Cause Categories
GOC Newbie Joined: Feb 18, 2012 Posts: 16
Posted: Thu May 22, 2014 12:52 am Post subject: Root Cause Categories
Hi I'm trying to categorise root cause for CSI items. Would anyone have any sufggestions or links to where I may find some examples?
ChangingMan Itiler Joined: Apr 28, 2014 Posts: 26
Posted: Thu Jun 12, 2014 6:32 pm Post subject:
What the hell are root cause CSI items?
Root cause is something that Problem Management should be identifying.
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