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ITIL :: View topic - Where does active directory sit in terms of ITIL?
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Where does active directory sit in terms of ITIL?

 
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thekudo
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PostPosted: Mon Feb 29, 2016 11:14 pm    Post subject: Where does active directory sit in terms of ITIL? Reply with quote

Hi all, I'm very very new to ITIL and I'm trying to piece together the terminology to actual real life systems. Like I believe the CMS is our call logging system where we log incidents and requests and I don't believe we have an SKMS.

But where would our sharepoint area where we store all our documentation and active directory sit in terms of configuration management.

Also I'm trying to understand the difference between a service asset and a configuration item. Does anyone have any actual examples please?

Sorry to be such an ITIL noob!! But any help would be appreciated Smile
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3570
Location: London, UK

PostPosted: Tue Mar 01, 2016 6:27 pm    Post subject: Reply with quote

Yep, you are a noob!. No question about it.

First, get some training / read a book on ITIL. Go to Wikipedia. Go to Axelos for the PDF definitions / glossary

Now to answer the question

An asset is any 'item' to which you use in making an IT Service.

An asset is separate from a Configuraiton Item.

A laptop would be both
A keyboard would be an asset

One thing about assets - you track the cost

Configuration items are those asset - or parts of an asset - that you track the relationship to other CIs and you also are concerned about tracking any adjustments to the CI

a laptop would be a CI in itself as well as the software installed on the laptop

A server would be a better example - - you have RAM, CPUs, drives, network interfaces, software and the relationship to other servers

AD and SHAREPoint are IT Services - as configuration items and as service assets -

the set of servers and its parts that make up AD as a collection is a service asset - a) you have to cost / expense the support, maintenance, etc; that is asset management
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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thekudo
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PostPosted: Tue Mar 01, 2016 11:46 pm    Post subject: Reply with quote

Thank you very much John your wisdom and knowledge on the matter is much appreciated Laughing
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UKVIKING
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PostPosted: Tue Mar 01, 2016 11:54 pm    Post subject: Reply with quote

OK. Do you understand where AD fits in now ?

If so, explain it back to me
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John Hardesty
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thekudo
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PostPosted: Wed Mar 02, 2016 12:05 am    Post subject: Reply with quote

Ok, so AD and SharePoint are by definition service assets but because they need to be managed to deliver a service they are configuration items as well?
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UKVIKING
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PostPosted: Wed Mar 02, 2016 2:38 am    Post subject: Reply with quote

Yes. The service that is provided - AD or SharePoint - is made of up of the following assets

Software - O/S and SharePoint Server, SQL server and Exchange
Hardware - servers, RAM and CPUs, drives - Storage network

The above are also CIs

So if there are 5 servers - then there would be relationships between them.

If you track storage or RAM or CPU - (you do if the h/w vendor charges you for additional CPUs, RAM), then these are CIs unto themselves

Then there is the application stack

Web front end - servers
Mid-Tier - servers
Back end DB servers

The relationship would link the web to the mid and the mid to back

The service would be linked to the Web and thereby have a chain from the business service - Share Point to the backend DB server(s). The DB servers would then have relationships to the storage, network etc

The web would have network relationships - firewalls, proxy, Load balances, VLANs - and of course the interface cards
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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UKVIKING
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Location: London, UK

PostPosted: Wed Mar 02, 2016 2:39 am    Post subject: Reply with quote

The issue is how much do you track

You track what you need to track - immediately
You look to see if you track deeply costs you more time and money than worth it

Dont spend 1 to track 0.01
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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thekudo
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PostPosted: Wed Mar 02, 2016 6:06 pm    Post subject: Reply with quote

Wow thank you I didn't realise how interlinked the CI's can be and how they can be broken down to their smaller components. But you can really see the 'bigger' picture with how you described it. Thank you. I'm only doing my foundation exam on Monday and whilst a lot of my colleagues are cramming a couple of days before I really want to understand it and not just remember it. So this helps me greatly, thank you Smile
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UKVIKING
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PostPosted: Thu Mar 03, 2016 7:08 am    Post subject: Reply with quote

Tips - ITIL is nothing more than advice
IT Service Management is what we do. We use ITIL as a guide to adopt and adapt to the environment we are in

Strategy tells us our goals in providing IT Service
Design provide the layout and sets up the IT service
Transition makes sure the IT service is set up and can be transfer to Operations
Operations run the IT Service
CSI reviews the process for improvements

Incident and problems have opposite goals - Incident restore Problem why it happened


go luck
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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thekudo
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PostPosted: Wed Mar 09, 2016 6:34 pm    Post subject: My first steps into ITIL Reply with quote

Thank you for your help. I've passed my foundation exam with a result of 40/40 and I have requested my pin badge to wear proudly Smile Now I've dipped my toes into the world of ITIL I hope to become even more proficient in the subject as I stride onto bigger and better things.
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