Posted: Tue Apr 05, 2016 12:49 am Post subject: ITIL Concept for ALM - Single point of truth ?
Needed your help in ITIL - ALM tool integration. We are trying to integrate Servicenow with MS TFS. We had a couple of questions that we needed to understand before going ahead with the project.
To comply with ITIL best practices – is it required that all development requests (Prod Support, Small Enhancements, project requests) go through a single system so there is one source of truth? If one source of truth is not required, how can they assure that no requests are lost in the process?
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