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ITIL :: View topic - Process Assessment Model for ITIL
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Process Assessment Model for ITIL

 
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itilthebest
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Joined: Apr 20, 2016
Posts: 1

PostPosted: Wed Apr 20, 2016 7:33 pm    Post subject: Process Assessment Model for ITIL Reply with quote

Hello ITIL Community

This is my first post. I do not consider myself has a newbie neither an expert in ITIL.

In the last days I have been studying the TIPA (http://www.tipaonline.org/en/tipa/tipa-for-itil) Process Assessment Model. However, I feel that it is a little be confusing so I have several questions for you.

Where are defined the Base Practices for each ITIL process?. It seems that different authors use different Base Practices for the same process. Is this possible? Are there any guidelines regarding the Base Practices?. The same seems to be true for the Process Expressed Results of each process.

Thanks in advance
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3570
Location: London, UK

PostPosted: Thu Apr 21, 2016 4:00 pm    Post subject: Reply with quote

The ITIL Books themselves define the best practice as advised in thebooks

When a company implements IT SM and applies the concepts from ITIL and the adapts to fit the company's particulars, then that becomes best practice for that organisation
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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