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The Itil Community Forum: Forums
ITIL :: View topic - ITIL release window
smargunn Newbie Joined: May 25, 2016 Posts: 1
Posted: Mon May 30, 2016 9:55 pm Post subject: ITIL release window
We have a situation where we need to take our system down to implement some data loads that must be done when no user can log on. This will take bout 12 hours.
In preparation for this we need to load data for the previous 5 days.
I am unsure if i should create the release for just the activity of the syatem being down or for the whole period.
In my mind it says just for the period of the downtime and activities as the pre loading is just something we are doing to reduce the downtime and has no impact.
Especially when daily loads are happeneing all the time
anyone can answer this?
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3582 Location: London, UK
Posted: Tue May 31, 2016 1:48 am Post subject:
First, does the system that is going down have a defined service for the users /
is there a maintenance window etc
As for the work - the release is the data load set - even if the data load is over multiple days
that is how I would work
however, it all depends onyour own processes, policies and procedures _________________ John Hardesty
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