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ITIL :: View topic - Parent - Child SLA for Major Incidents
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Parent - Child SLA for Major Incidents

 
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JayashreeNithiyanand
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PostPosted: Sat Jul 09, 2016 4:40 am    Post subject: Parent - Child SLA for Major Incidents Reply with quote

Hi all, your thoughts on the below scenario would help -

When i child multiple Incidents to a Parent Incident which has a severity 1, what should be the severity of all the child Incidents will they all be Sev 1 or should they be at a lower severity ? For ex. I have a critical outage and the issue is being addressed under a critical Incident and i have about 30 Child incidents tagged to the Parent. What SLA will the child incidents have ? will the Parent and Child have the same SLA schedule?
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