Posted: Wed Sep 14, 2016 11:47 pm Post subject: Worldwide Service Desk number
So, here's the deal: we have 3 offices in 3 continents and we want the users in all the offices to be able to dial one number for the service desk. So, office A in Europe will dial the number xyz to get local service desk support, then office B in the US will have to dial the same number xyz to get local service desk support and office C in Asia will dial number xyz for their local support.
When the Europe users are working, the xyz number will be ringing to the European office. Then, after that office closes for the day, the xyz number will be ringing to the US office and when that office closes, the xyz number will be ringing to the Asia office.
With this way, all the users will know that this xyz number will be available 24h. Somehow I have to find a way so this number will be switching locations automatically after one office closes for the day and it'll be wringing in another location.
And just to be clear with my last answer, I know this would be done easily by a consultant, just like everything else would be done easily by a consultant. If I was to hire a consultant to do this, I wouldn't post my question here.
I posted my question so I can start from somewhere and do it by myself. I can go to any other forum and ask to get an answer (and I will get an answer somewhere), so my friend UKVIKING if you have something in your mind and want to share it, be my guest. If not, then just don't reply at all
Joined: Sep 16, 2006 Posts: 3553 Location: London, UK
Posted: Thu Sep 15, 2016 9:57 pm Post subject:
Please note that you should get a heaping clue by 4 from my post as to what technology would solve this - but as I don't know the infrastructure set up, I do not want to say _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Thank you very much Unviking. Now I can say I changed my mind of you...
I've already spoken with the telco and unfortunately they can't provide me with a 800 number. What they suggested is to configure my PBXs to forward to different local service desk numbers during the day and then find a provider to give me a 800 number for the people who are on a trip or not in the office.
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