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ITIL :: View topic - Olympic ranking
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Olympic ranking

 
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Oscar454cc
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Joined: Sep 23, 2016
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PostPosted: Fri Sep 23, 2016 11:04 pm    Post subject: Olympic ranking Reply with quote

I am currently working in support and they are not inline with Itil on how to be organized on how to support various clients (small-medium-Large). They are using Olympic ranking
I have never heard of such from a help desk. This usually applies for Project managers or Account managers that interact with the clients and how they give /spend time with these clients. Can anyone provide information on how ITIL would structure the various clients?

Thank you.
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