Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: JordanHat
New Today: 52
New Yesterday: 61
Overall: 236294

People Online:
Visitors: 68
Members: 0
Total: 68



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Who does what?
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Who does what?

Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion
View previous topic :: View next topic  
Author Message

Joined: Oct 17, 2016
Posts: 1

PostPosted: Tue Oct 18, 2016 6:55 am    Post subject: Who does what? Reply with quote

Hello all,
I have lurked here a while a decided to join since ITIL will be a daily part of my life Smile sorry it may be a lengthy post.

So here is the situation, I went to work as a Domain Administrator for a state agency 2 years ago. I am in the Domain Services team which has admin responsibilities for AD, SCCM, Exchange, GPO's so on.

Our boss came by one day and said we would be switching to an ITIL format. Then she was promptly out sick for the next 3 months. We still don't know what we are doing.

What has happened is we essentially had a 6 person team running daily operations, each of us could attack any issue/ticket/problem that came along (Tier 3 level). Under ITIL however we have been split in to "change" and "Ops" That left us with 2 operations personnel for over 8,000 clients, 2 change personnel, an ops manager... and one guy was left as an SCCM administrator.

All our responsibilities are muddied. No one can figure out who does what and of course we are slammed with work all day every day. We have read through the ITIL documentation but it seems no one can agree on what it means for daily work. We are getting no support from management on this, more of "just make it happen" kind of thing.

Right now, and I guess most pressing for the moment.... the SCCM administrator is saying that building new packages in System Center Configuration Manager is "ops" responsibility. It seems more like a "change" thing to me. Then once the software package is built Ops would maintain?

This is causing a ton of stress with the team, so any input would be greatly appreciated.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.