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ITIL :: View topic - Continual service improvement CSI
Sdnmjn Newbie Joined: Nov 09, 2016 Posts: 1
Posted: Fri Nov 11, 2016 12:40 am Post subject: Continual service improvement CSI
What defines a service improvement? Is there in ITIL definition for service improvements?
Nuno Newbie Joined: Jan 09, 2008 Posts: 8 Location: Lisbon
Posted: Fri Dec 16, 2016 9:16 pm Post subject:
I don't like very much the term "definition".
In my opinion, you're improving a service if you're delivering a service with more value to the customer (Value created = utility + warranty).
Improve utility -> Performance supported, constraints removed...
Improve warranty -> availability enough? Secure enough?...
Regards _________________ Nuno Mendes Fernandes
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