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ITIL :: View topic - Change Approval question
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Change Approval question

 
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iwanttosay
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Joined: Nov 22, 2016
Posts: 3

PostPosted: Tue Nov 22, 2016 8:27 pm    Post subject: Change Approval question Reply with quote

Hello All,

I need ideas, guidelines or list of questions for CAB to consider during change request assessment/approval meeting. If you have any ideas or experiences in this area, please kindly share Smile
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iwanttosay
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Joined: Nov 22, 2016
Posts: 3

PostPosted: Wed Nov 23, 2016 12:03 pm    Post subject: from my research, please find result below: Reply with quote

What problem are we solving with this change?
How will this change move forward if approved?
How has the timing of the change been coordinated with the end-users (or some representative thereof)?
How has the change been communicated to potentially affected users and stakeholders and what information was communicated?
What updates to existing knowledge depositories have been made to support this change (KB, Wiki, etc.)?
How has the change been tested, in what environment, and by whom? (we are looking for the specific details of the testing)
What are the details of the rollback plan?
What are the details of the plan to test the change after it is released into production?
What other systems could potentially be affected by this change?
o Have service owners of those systems been informed of this change?
o Were they involved in the testing of this change?
Is the service currently unavailable, and when can a proposed change be implemented?
Which system(s), department(s), and/or user(s) are impacted by the proposed change?
How long will the service be interrupted (downtime/uptime) by the proposed change?
What testing associated with the proposed change needs to take place?
Can the proposed change be easily reverted, and what are the required steps?
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